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For customers who are using Fuji Xerox standard drivers on Citrix MetaFrame® or Windows® Terminal Service environment

Last Update: May. 8, 2008

[ Preface ]

If Fuji Xerox standard printer is used on auto generated printer in MetaFrame® or Windows® Terminal Service environment, the client may sometimes fail to log in to the server.
For customers who are using our company's standard driver and matched the description in the following sections of "Machine Model" and "Occurrence Condition and Environment", please act promptly according to the instruction described in "Solutions".

[ Phenomenon ]

When using Fuji Xerox standard driver on auto-generated printer in Citrix MetaFrame® and Windows® Terminal Service environments, the number of clients that can concurrently log in will decrease as login operation is repeated many times, and eventually client login to server will fail.

[ Cause of Occurrence ]

When you install Fuji Xerox printer driver on a server, settings information of the printer driver is written in the server's registry.
Also, when a client logs into the server in MetaFrame®/Terminal Server environment, Fuji Xerox printer driver on the client PC will be created (installed) on the server automatically.
The problem is caused by exhaustion of resource on the server after repetition of login/logout operation, which accumulates settings information of the printer driver.

[ Occurrence Condition and Environment ]

This problem occurred in the following environment:

  1. When Citrix MetaFrame® is used:
    • Windows® 2000 Server + MetaFrame® 1.8
    • Windows® 2000 Server + MetaFrame® XP
    • Windows® 2000 Server + MetaFrame Presentation Server 3.0
    • Windows® 2000 Server + Citrix Presentation ServerTM 4.0
    • Windows® 2000 Server + Citrix Presentation ServerTM 4.5
    • Windows Server® 2003 + MetaFrame® XP (*2)
    • Windows Server® 2003 + MetaFrame® Presentation Server 3.0 (*2)
    • Windows Server® 2003 + Citrix Presentation ServerTM 4.0 (*2)
    • Windows Server® 2003 + Citrix Presentation ServerTM 4.5 (*2)
  2. When Windows® Terminal Service is used:
    • Windows® 2000 Server
    • Windows Server® 2003 (*2)

*2: The phenomenon described in the section "Phenomenon" does not occurred under Windows Server® 2003 environment. However, as such issue may affect performance, please apply the same measure on Windows Server® 2003.

[ Machine Model ]

Refer to the <List of machine models>.

[ Solution ]

Please follow the instruction below:

  1. Update print driver:
    Install the standard driver that has the problem of writing unwanted print driver information to registry patched to MetaFrame®/Terminal Server.
    * You can get the patched standard driver from the link for <List of machine models> below.
  2. Remove the unnecessary driver settings information:
    Use Registry Cleanup Utility to remove unnecessary driver settings information stored in the registry.
    * You can find the Registry Cleanup Utility and its Operation Guide here:
    http://www.fujixerox.co.jp/download/utl/regist/regist_e.html

[ Questions on this issue ]

  • See the URL below to send an enquiry from the Email form in Fuji Xerox's website:
    http://www.fujixerox.co.jp/support/callcenter/cic/index.html
  • See the label card which is posting on the machine for telephone enquiry.
  • If you are not sure where to send your enquiries, please contact the Customer Service Center.
    Toll-free Dial: 0120-274100
    Operation Hour: 9:00-12:00 and 13:00-17:00 (except Saturday, Sunday and Public Holidays)

[ List of machine models ]

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