Fuji Xerox Co., Ltd. and its subsidiaries Note 1 (hereinafter referred to as “Fuji Xerox”) fully understands the inherent responsibility of “entities handling personal information” (specified in the Personal Information Protection Act of Japan) to protect personal information Note 2 of all people including customers and suppliers who provide personal information to Fuji Xerox (hereinafter such information is referred to as “personal information” and each of such persons is referred to as “the person”). Therefore, Fuji Xerox has established specific policies on handling personal information as stated below, and thus will make every effort to protect personal information.
1. Acquisition of Personal Information
Whenever Fuji Xerox asks a person to provide Fuji Xerox with his/her personal information, we specify in advance the purpose for which the personal information will be used (hereinafter referred to as “purpose of use”).
In the following cases, however, we may omit specifying the purpose of use;
- When personal information is provided in a business meeting or in the exchange of business cards
- When personal information is provided on business cards at events, fairs, or seminars etc.
- When the purpose of use is clear from the situation of acquisition.
In these cases, Fuji Xerox may use personal information for the following purposes except when the person rejects;
- Introducing our products and services as well as providing various information by e-mail, direct mail, facsimile, etc.
- Marketing activities including face-to-face marketing, phone call, etc.
- Effort aimed at improving quality of customer relation activities
2. Management of Personal Information
In order to prevent leakage, alteration, loss, or use for anything other than the purpose of use, Fuji Xerox manages personal information strictly in a safe environment under strict security according to related laws, guidelines, and internal regulations.
As for the proper handling of personal information, Fuji Xerox executes necessary education and enlightenment to employees.
3. Use of Personal Information
Fuji Xerox does not use personal information for anything other than the purpose of use, except under one or more of the following conditions;
- When the person has given his/her consent,
- When personal information is used in a manner whereby the person cannot be identified (e.g. statistical data),
- When use for other than purpose of use is authorized by related laws or guidelines.
4. Disclosure of Personal Information to Third Parties
Fuji Xerox does not disclose personal information to any third parties except under one or more of the following conditions;
- When the person has given his/her consent,
- When personal information is disclosed in a manner whereby the person cannot be identified (e.g. statistical data),
- When personal information is disclosed to Fuji Xerox dealers or affiliates etc. that have been obligated to preserve confidentiality to Fuji Xerox (hereinafter referred to as “the business partner”) within the scope necessary to perform the purpose of use,
- When Fuji Xerox deems it appropriate for the person's inquiries or request of some materials to be answered or supported by the business partner and personal information is disclosed to such the business partner,
- When it is necessary for the settlement of payment for products purchased or services provided to disclose personal information to financial institutions etc. (This is for verifying the accuracy of bank account information or the validity of credit cards),
- When a part of the business operations of Fuji Xerox is succeeded to other company; (Fuji Xerox will make every possible effort so that the successor shall not leak personal information as well as not use personal information for other than the purposes of use),
- When disclosure to third parties is authorized by related laws or guidelines,
- When a judicial or administrative organization has ordered the disclosure or provision of personal information according to laws or ordinances,
- When personal information is disclosed or shared between Fuji Xerox Co., Ltd. and its subsidiaries or between the subsidiaries within the scope necessary to perform the purposes of use.
5. Inquiries of Personal Information
A person who wishes to access, alter, or correct his/her own personal information should contact the section or staff in Fuji Xerox to whom the person has provided their personal information (contact information site that is displayed on the Web site through which personal information has been provided). Fuji Xerox will then respond to the person's request in a timely manner according to prescribed procedures.
In those cases, in order to prevent unlawful acquisition or alteration of personal information by third parties, Fuji Xerox will confirm whether the request is really done by the person himself/herself.
- For any inquiries about personal information, please communicate the point of contact of Fuji Xerox to which you provided your personal information, or that which Fuji Xerox noticed you.
- If the point of contact above is unknown, please contact us at Customer Information Center below;
Customer Information Center (only available in Japanese)
- Please refer to the following Web site for handling of personal information at point of contact of Fuji Xerox.
Handling of personal information at point of contact of Fuji Xerox (only available in Japanese)
- Please refer to the following Web site for request based on Personal Information Protection Act, such as notice of the purpose of usage of personal information, disclosure, correction, addition, deletion, suspension, or erasing of personal information.
How to make request based on Personal Information Protection Act (only available in Japanese)
6. Handling of Your Advice and Requests
As for advice, requests and proposals sent to Fuji Xerox from the users, Fuji Xerox can freely use them unless the purpose of use is specifically restricted.
However, Fuji Xerox will acquire the person's consent when personal information is disclosed to the public or to third parties in a manner whereby the person who has provided it can be identified.
7. Handling of Personal Information on the Web Site
- To identify the causes of problems arising at Web servers and to resolve these problems,
- To improve the contents of Web sites and e-mail,
- To customize the contents of Web sites and e-mail for the user's individual interest or purpose,
- To use browsing history by the person and the results of questionnaires for marketing by Fuji Xerox in the service for membership system where personal information of the person has been registered in advance,
- To obtain aggregated site visitation statistics whereby the individual person cannot be identified.
In this case, however, some restrictions may occur by which some functions such as customization cannot be used.
7.2 Use of Google Analytics
Fuji Xerox may use Google Analytics on Fuji Xerox sites to grasp how they are used by visitors. Google Analytics gathers access information using first party cookies without specifying individuals.
Please see following site to know details of Google Analytics.
(Google Analytics™ is a trademark of Google Inc.)
7.3 SSL (Secure Sockets Layer)
Fuji Xerox will use encryption by SSL (Secure Sockets Layer) or other security technologies to prevent tapping into the communication process by third parties when the person provides his/her personal information through Fuji Xerox sites Note 6.
However, these technologies may not be used in some rare cases because of the person's computer environment. In these cases, Fuji Xerox will display on the Web site that security cannot be ensured in the communication process.
7.4 Respective Usage Contract
7.5 Linked Sites from Fuji Xerox Sites
Fuji Xerox sites may include links to Web sites outside Fuji Xerox.
Although Fuji Xerox pays full attention to the selection of the linked sites, we cannot assume responsibility for protection of personal information or contents on those Web sites outside Fuji Xerox.
8. Handling of the Specific Personal Information
Fuji Xerox will comply with the “Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure”, “Guidelines for proper handling of Specific Personal Information”, “Personal Information Protection Act” and will properly handle the Specific Personal Information.
Fuji Xerox will notify concrete purpose of use of Specific Personal Information, when we request your Specific Personal Information to implement the Individual Number related business.
As a security control measure of the Specific Personal Information, Fuji Xerox provides internal regulation “Specific Personal Information Management Regulation” etc.
For any inquiries or claims regarding Fuji Xerox’s handling of Specific Personal Information, please communicate the point of contact of Fuji Xerox that you have deal with. If the point of contact is unknown, please contact us at Customer Information Center.
9. Compliance with Laws and Regulations
Fuji Xerox strictly observes all Japanese laws and internal regulations that are applicable related to personal information.
Fuji Xerox Co., Ltd.
- Note 1 “Subsidiary” means the Japanese company, for which Fuji Xerox Co., Ltd. holds the majority of voting rights directly or indirectly.
- Note 2 “Personal information” means information concerning individuals such as name, age, birth date, gender, address, phone number, mail address, place of employment, number of credit card and information for which the individual specified can be identified by one item or a combination of two or more of items as described above.
- Note 3 “Cookie” is identification information that is transmitted to the person's browser by servers and is preserved on the browser side for effective operations of Web sites.
- Note 4 “Web beacon” is technology to acquire aggregated site visitation statistics of access to the specified Web pages using cookies.
- Note 5 “IP address” is a number that can specify the computer accessing the servers. (User of computer cannot be specified.)
- Note 6 Some Fuji Xerox sites may not support SSL by restrictions of systems or other reasons. In these cases, Fuji Xerox will display on such Web sites that security cannot be preserved in communication process.
- Note 7 “Specific Personal Information” means Individual Numbers based on “Act on the Use of Numbers to Identify a Specific Individual in The Administrative Procedure” and personal information that includes Individual Numbers.