For customers who are using Fuji Xerox standard drivers on Citrix MetaFrame® or Windows® Terminal Service environment
Last Update: May. 8, 2008
[ Preface ]
If Fuji Xerox standard printer is used on auto generated printer in MetaFrame® or Windows® Terminal Service environment, the client may sometimes fail to log in to the server.
For customers who are using our company's standard driver and matched the description in the following sections of "Machine Model" and "Occurrence Condition and Environment", please act promptly according to the instruction described in "Solutions".
[ Phenomenon ]
When using Fuji Xerox standard driver on auto-generated printer in Citrix MetaFrame® and Windows® Terminal Service environments, the number of clients that can concurrently log in will decrease as login operation is repeated many times, and eventually client login to server will fail.
[ Cause of Occurrence ]
When you install Fuji Xerox printer driver on a server, settings information of the printer driver is written in the server's registry.
Also, when a client logs into the server in MetaFrame®/Terminal Server environment, Fuji Xerox printer driver on the client PC will be created (installed) on the server automatically.
The problem is caused by exhaustion of resource on the server after repetition of login/logout operation, which accumulates settings information of the printer driver.
[ Occurrence Condition and Environment ]
This problem occurred in the following environment:
- When Citrix MetaFrame® is used:
- Windows® 2000 Server + MetaFrame® 1.8
- Windows® 2000 Server + MetaFrame® XP
- Windows® 2000 Server + MetaFrame Presentation Server 3.0
- Windows® 2000 Server + Citrix Presentation ServerTM 4.0
- Windows® 2000 Server + Citrix Presentation ServerTM 4.5
- Windows Server® 2003 + MetaFrame® XP (*2)
- Windows Server® 2003 + MetaFrame® Presentation Server 3.0 (*2)
- Windows Server® 2003 + Citrix Presentation ServerTM 4.0 (*2)
- Windows Server® 2003 + Citrix Presentation ServerTM 4.5 (*2)
- When Windows® Terminal Service is used:
- Windows® 2000 Server
- Windows Server® 2003 (*2)
*2: The phenomenon described in the section "Phenomenon" does not occurred under Windows Server® 2003 environment. However, as such issue may affect performance, please apply the same measure on Windows Server® 2003.
[ Machine Model ]
Refer to the <List of machine models>.
[ Solution ]
Please follow the instruction below:
- Update print driver:
Install the standard driver that has the problem of writing unwanted print driver information to registry patched to MetaFrame®/Terminal Server.
* You can get the patched standard driver from the link for <List of machine models> below.
- Remove the unnecessary driver settings information:
Use Registry Cleanup Utility to remove unnecessary driver settings information stored in the registry.
* You can find the Registry Cleanup Utility and its Operation Guide here:
[ Questions on this issue ]
- See the URL below to send an enquiry from the Email form in Fuji Xerox's website:
- See the label card which is posting on the machine for telephone enquiry.
- If you are not sure where to send your enquiries, please contact the Customer Service Center.
Toll-free Dial: 0120-274100
Operation Hour: 9:00-12:00 and 13:00-17:00 (except Saturday, Sunday and Public Holidays)
[ List of machine models ]
- Color Combo Machines
Product Name Japanese Driver (Patched) English Driver (Patched) ApeosPort C2521 I
ApeosPort C3626 I
ApeosPort C4535 I
2.5.53 or later 2.6.0 or later ApeosPort C5540 I
ApeosPort C6550 I
ApeosPort C7550 I
2.6.0 or later 2.6.0 or later ApeosPort-II C2200
2.6.8 or later 2.6.9 or later DocuCentre C2100 2.5.22 or later 2.5.22 or later DocuCentre C2521 I
DocuCentre C3626 I
DocuCentre C4535 I
2.5.53 or later 2.6.0 or later DocuCentre C5540 I
DocuCentre C6550 I
DocuCentre C7550 I
2.6.0 or later 2.6.0 or later DocuCentre Color 160 CP
DocuCentre Color 240 CP
DocuCentre Color 320 CP
DocuCentre Color 400 CP
2.5.22 or later 2.5.22 or later DocuCentre Color 500 2.3.19 or later None (*1) DocuCentre Color a250
DocuCentre Color f250
DocuCentre Color a360
DocuCentre Color f360
DocuCentre Color a450
DocuCentre Color f450
2.5.56 or later 2.5.56. or later DocuCentre-II C2200
2.6.8 or later 2.6.9 or later DocuColor 1250 2.3.19 or later None (*1)
- Black and White Combo Machines
Product Name Japanese Driver (Patched) English Driver (Patched) ApeosPort 350 I
ApeosPort 450 I
2.5.52 or later 2.5.52 or later ApeosPort 550 I
ApeosPort 650 I
ApeosPort 750 I
2.5.44 or later 2.5.44 or later DocuCentre 155
2.5.51 or later 2.5.51 or later DocuCentre 350 I
DocuCentre 450 I
2.5.52 or later 2.5.52 or later DocuCentre 352
1.13.11 or later 1.13.11 or later DocuCentre 507 / 508
DocuCentre 559 CP
DocuCentre 607 / 608
DocuCentre 659 CP
DocuCentre 707 / 708
DocuCentre 719 CP
2.3.26 or later 2.3.27 or later DocuCentre 550 I
DocuCentre 650 I
DocuCentre 750 I
2.5.44 or later 2.5.44 or later DocuCentre 905
2.2.12 or later 2.2.12 or later DocuCentre a235
2.5.29 or later 2.5.29 or later DocuCentre a900
2.5.41 or later 2.5.41 or later
- Color Laser Printer
Product Name Japanese Driver (Patched) English Driver (Patched) DocuPrint C525 A 2.5.12 or later 2.5.12 or later DocuPrint C1250 2.3.19 or later None (*1) DocuPrint C2220
2.5.22 or later 2.5.22 or later DocuPrint C2424 2.5.8 or later 2.5.8 or later DocuPrint C2425
2.1.33 or later 2.1.36 or later DocuPrint C3140 2.5.49 or later 2.5.49 or later DocuPrint C3200 A 2.5.6 or later 2.5.6 or later DocuPrint C3530 2.1.27 or later 2.1.28 or later DocuPrint C3540 2.5.49 or later 2.5.49 or later DocuPrint C5450 2.6.1 or later 2.6.1 or later
- Black and White Laser Printer
Product Name Japanese Driver (Patched) English Driver (Patched) DocuPrint 205
2.4.17 or later 2.4.17 or later DocuPrint 340A 2.4.16 or later 2.4.16 or later DocuPrint 350JM 2.4.16 or later None (*1) DocuPrint 405
2.5.10 or later 2.5.11 or later
Product Name Japanese Driver (Patched) English Driver (Patched) DocuWide 2050 / 2050MF
DocuWide 2051 / 2051MF / 2051MF-RT
DocuWide 3030 / 3030MF
DocuWide 5070 / 5070MF
DocuWide 6050 / 6050MF / 6030MF
BrainTech 8030 / 8030MF
1.3.3 or later (*1) 1.3.3 or later (*2)
*2: BrainTech 8030 / 8030MF/BrainTech 8090α/BrainTech 8181α;/DocuWide 2051 / 2051MF / 2051MF-RT do not support English driver.